Covid19 - EN

NOTE REGARDING COVID-19

(20.03.2020)

    ORDERS & DELIVERY

    Your orders are processed as usual with normal shipping times within Germany. Please allow for 1-2 days longer delivery times for our international orders.

      OUR WAREHOUSE

      Our warehouse is doing a great job in keeping our operations running during these difficult times. The team is working in shifts and operations have been allocated to different floor levels in order to minimize personal contact. Special hygienic measures are in place in order to ensure the safety of all team members.

        DELIVERY

        Our delivery partner DHL is delivering parcels within Germany without increased lead times. Please allow for 1-2 days delay for international orders. In order to reduce contact and keep everyone safe, DHL waived the requirement for a recipient signature. In addition it is recommended to make use of the option to specify a preferred location where DHL can drop-off your parcels. You can find the latest information from DHL via this link: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

          RETURNS

          We want to make things as easy as possible for you, so we extended our returns period. Please inform us via hello@ivy-oak.com in case you would like to ship back your parcel after the usual 30 day returns period.

            CUSTOMER SERVICE

            We are here to help you. You can contact us anytime in case of questions or concerns at hello@ivy-oak.com.

              OUR SUPPLIERS

              We are in close contact with our suppliers in order to stay up to date on how they’re doing. The safety of all workers is of course paramount. Our suppliers follow local authorities’ recommendations and have implemented emergency plans at their sites. Some of the safety measures include:

              • working in shifts to minimize the risk of infections for workers

              • hand washing upon arrival at work & personal hygiene advice

              • isolation measures for anyone who shows symptoms or has been in contact with someone infected

              • temperature checks

              • recommendations on social distancing

                OUR TEAM

                Currently our team is working from home to ensure the safety of everyone and help flatten the curve. We keep connected via video calls and chats, and organise virtual team events to keep up the spirit and share our experiences with each other.

                  CORONA AWARENESS

                  #StayHome: We all have to do our part now to flatten the curve and protect risk populations. At IVY & OAK we have the luxury to be able to work from home. We know not everyone has this privilege. What we can all do is practice social distancing in our personal life and as much as possible in our work. We all have to take the situation seriously and do all we can to avoid that our medical system collapses.

                  #WashHands: Washing your hands is one of the best (and easiest!) ways to protect yourself and everyone else from catching the virus. Here is the World Health Organisation’s Guide on How To Wash Your Hands Right: https://www.who.int/gpsc/clean_hands_protection/en/

                  #HowToHomeOffice: Millions of people are now working from home and this raises new challenges for many of us. There are lots of articles on the web with great tips on how to set up a productive and healthy home office, including:

                  • act as if you were going to the office: don’t wear pyjamas and set yourself clear working hours

                  • set up a working desk that is physically separated from your relaxation space, if possible

                  • ensure an ergonomic sitting position, stretch and exercise regularly

                  • take regular breaks and drink enough water

                  • organise yourself

                  • keep exchanging with your colleagues and take virtual breaks together

                  #StayPositive: It’s extremely important to stay connected, exchange with friends, family and colleagues. As humans we are social animals, we need social connection and we need positivity, especially in these difficult times. Let’s find new & old ways to keep in touch, exchange what we experience, play games together and meet up with our loved ones digitally.

                  #KeepInformed: Make sure you check trustworthy information sources such as the Robert Koch Institut’s webpage and the ARD news and online information sources. Be wary of fake news and check your information as there is a lot of misinformation on the web.

                  #Solidarity: We can all look out for each other and support each other in these difficult times. One important thing is to be considerate of others, for example not to hamster food. There are also lots of groups on facebook that you can join and networks in neighbourhoods. Look out for those initiatives and support where you can, keeping in mind that your and others’ health and safety is the first priority.

                  #Economy&Jobs: We can already see the huge repercussions of Corona on the economy. Lots of small businesses are struggling and many have already had to close down unfortunately. Artists, entrepreneurs and freelancers, restaurants, cafés and bars, cultural venues, gyms, tailors, independent brands and stores… and many more are heavily impacted and need your support. If you can, look out how you can support your local businesses.

                    THANK YOU

                    We want to say thank you to all medical staff, nurses and doctors, who fight every day to save lives in this corona pandemic. You are true heroes and we are all very grateful to you. We also want to express our gratitude to supermarket staff, postal service employees, pharmacists, food producers and everyone else who is so crucial to keep things running.