CUSTOMER CARE AGENT (M/W) IN FULL – / PART TIME (ALSO WORKING STUDENTS)

IVY & OAK is a Berlin-based direct-to-consumer fashion brand for women contemporary occasionwear launched in May 2016. Our mission is to combine the best that fashion has to offer: High-quality clothing that is not only inspiring and easy to wear but also affordable and made to last.
IVY & OAK is one of the fastest growing European fashion labels selling through our own online shop, own retail store and various fashion platforms across the borders of Europe.

We are set to enter the next exciting phase of rapid growth over the coming years and are looking to significantly strengthen our team.

YOUR CHALLENGE:

  • Handling questions from our customers and partners across all channels
  • You are the first point of contact at IVY & OAK and play an active role in establishing and developing our customer relationships
  • You represent our company philosophy and ensure a positive, unforgettable customer experience
  • You guarantee a straightforward process and communicate with the partners and suppliers involved
  • You aren’t put out by difficult cases; you keep a cool head and stay professional, even when faced with a challenge
  • We will make you an IVY & OAK expert and you will share this knowledge in response to questions about our products, for example when it comes to style, fit and material
  • You analyse our processes and bring fresh new ideas into our everyday work

YOUR SKILLS:

  • You enjoy working directly with customers
  • Experience in customer support and service – this can be in other fields such as hospitality, tourism, retail or related sectors
  • Your friendly manner, customer focus and service-oriented approach make you stand out from the crowd
  • Strong communication skills, a solution-oriented approach and an easy-going attitude
  • Excellent German and English skills
  • Good knowledge of MS Office

OUR BENEFITS

  • A responsible role in an ambitious team and you take active part of our story of success starting your first day
  • No call center and mass processing – we focus on individual care and diversity
  • A flat organisational structure and open, friendly colleagues
  • A workplace with a positive atmosphere in our attractive offices in the heart of Berlin
  • A great employee discount on our whole collection

SOUNDS EXCITING? What are you waiting for? We are looking forward to receiving your application, sent to jobs@ivy-oak.com.